One of the most important components of any system is support. Our goal is to maintain the highest level of customer satisfaction with quality support services for virtually every aspect of your Fastrack System.

Support Comprised of Professionals Who Speak Your Language 

Our support teams understand your business, because they come from businesses just like yours. They have first-hand experience in the field as respiratory therapists, certified orthotic fitters, pharmacists,  reimbursement specialists and as clinicians. The Fastrack support team comprises of system analysts, hardware engineers and technical support specialists with operating system and database expertise, all working together to assist our clients.  Fastrack supports its staff through on-going training programs and cutting-edge technology to insure consistent quality of service.

Services That Extend Beyond Product Support 

We offer implementation services, custom programming and data conversion services to insure that your system is installed efficiently and on schedule. Our top-notch education department can provide you with instructor-led training at our classroom facility or at your site. When you need to plan for future expansion, our comprehensive technical and product consulting services can help.   Fastrack provides clients with access to new software versions, release notes and database updates including; Medispan, Medicare Allowables and more from our FTP site on the web.  Clients are notified by email when updates are available for downloading.